Privacy Policy

A3 House & Pet Sitting

At A3 House & Pet Sitting, we take your privacy and the security of your personal data extremely seriously. This Privacy Policy explains how we collect, store, use, and protect your information when you visit our website, contact us, or book our premium house and pet sitting services.

1. Information We Collect

We collect personal information to power our website analytics, process bookings, and safely manage our relationship with you.

1.1 Technical & Analytics Data

When you visit this website, we automatically collect certain information using our hosting platform, Squarespace, to learn about site traffic and activity. This includes:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

  • Your live interaction with the site (clicks, internal links, pages visited, scrolling, searches, and timestamps)

1.2 Communication & Contact Data

When you submit information via a webform, email, or direct message, we collect the personal details requested in order to track and respond to your enquiries. This includes:

  • Your Name

  • Email Address

  • Phone Number

  • Details relating to your enquiry (such as location or project scope)

1.3 Booking & Service Agreement Data

When you officially secure a service with us, we collect the specific personal data required to safely execute our live-in service contract. This secure information includes:

  • Your physical home address and gate/access codes

  • Comprehensive details relating to your animals, routines, and medications

  • Your primary registered veterinary practice details

  • Your designated local emergency backup contact information

2. How Your Data Is Shared

We never sell your data. We only share your information with trusted service providers necessary to securely run our website and fulfill our services:

  • Squarespace: Our website hosting, booking management, and analytics provider. Squarespace processes your personal data securely to protect and improve its platform services in compliance with UK standards.

  • Fonts & Rendering: This website renders fonts using Google Fonts and Adobe Fonts. To properly display this site, these third parties may receive basic device data and your IP address.

3. Cookies Policy

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

  • Necessary & Required Cookies: These functional cookies are always used, allowing Squarespace to securely and reliably serve this website to you.

  • Analytics & Performance Cookies: These cookies are used on this website only when you acknowledge and accept our cookie banner. We use these performance analytics to view anonymous site traffic trends and user behavior.

4. CCTV, Home Surveillance & Privacy

In alignment with our structural Terms & Conditions of Business:

  • Exterior Cameras: The locations of all active exterior security devices (such as smart doorbells, driveway cameras, or paddock monitoring) must be disclosed to the Sitter prior to the booking start date.

  • Interior Cameras: A3 House & Pet Sitting strictly prohibits active interior recording devices during a live-in residency. All internal cameras or recording devices must be completely disabled for the entire duration of the service period to protect the on-site privacy of the Sitter.

5. Data Retention & Security

We maintain strict administrative and technical safeguards to protect your personal data, house details, and pet records.

  • Contact Enquiries: Information submitted via general enquiries is retained only as long as necessary to answer your questions.

  • Contracted Client Records: For active clients, service data, home guidelines, and booking forms are retained securely to streamline future bookings and meet insurance and tax requirements.

6. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have the right to access the personal information we hold about you, request that it be corrected, or request that your personal records be permanently deleted from our secure system (where it does not conflict with active financial or legal record-keeping). If you wish to exercise any of these rights, please contact us directly.